At Gray Peptide Market, customer satisfaction and product quality are extremely important to us. Because we supply research-grade materials intended exclusively for laboratory and scientific research purposes, special return and refund conditions apply.
Due to quality control requirements, chain-of-custody concerns, and the inability to verify storage and handling conditions once products leave our facility, returns and refunds are limited to specific circumstances. Similar policies are common among research material suppliers because products generally cannot be returned to inventory after shipment.
Please review this policy carefully before placing an order.
Research Use Only Products
All products sold by Gray Peptide Market are supplied exclusively for laboratory research purposes.
Because research materials require controlled handling, storage, and documentation, products that have left our facility cannot typically be returned, restocked, or resold. Many research suppliers maintain strict return limitations for this reason.
By placing an order, customers acknowledge and accept the terms outlined in this policy.
General Return Policy
All Sales Are Considered Final
Due to the nature of research materials, all sales are generally considered final once an order has been processed and shipped.
Returns, exchanges, and refunds are not available for:
- Change of mind
- Ordering the wrong product
- Change in research plans
- Product no longer needed
- Incorrect storage after delivery
- Customs delays or import restrictions
- Failure to review product information before purchase
Research suppliers commonly maintain final-sale policies because product integrity cannot be guaranteed after delivery.
Situations Eligible for Review
Although all sales are generally final, Gray Peptide Market may review claims under the following circumstances:
Incorrect Product Received
If the product delivered does not match your order confirmation, please notify us immediately.
Shipping Damage
If products arrive visibly damaged during transit, customers may qualify for replacement products or other remedies.
Missing Items
If items are missing from your shipment, we will investigate and resolve verified fulfillment errors.
Lost Shipments
If a carrier confirms that a shipment has been lost in transit, we may review the order for replacement eligibility. Similar policies are used by many research suppliers.
Reporting Problems
To be eligible for claim review, customers must contact our support team within:
48 hours for shipping damage
7 days for incorrect or missing items
When submitting a claim, please provide:
- Order number
- Full name
- Email address used during purchase
- Description of the issue
- Clear photographs of products
- Photographs of packaging
- Shipping label images if applicable
Supporting documentation helps us investigate claims efficiently. Documentation requirements are common in research and laboratory supply return procedures.
Return Authorization Requirement
No product may be returned without prior written authorization from Gray Peptide Market.
Unauthorized returns may be refused and returned to the sender.
Before returning any item, customers must obtain a Return Merchandise Authorization (RMA) number from our support team. Prior authorization requirements are standard across scientific supply industries.
Conditions for Approved Returns
If a return is approved, the following conditions apply:
- Product must remain unopened
- Original packaging must be intact
- Product labels must remain attached
- Product must not show evidence of tampering
- Return instructions must be followed precisely
Returned products that fail inspection may be rejected.
Non-Returnable Products
For safety, quality assurance, and regulatory reasons, the following products are not eligible for return:
- Opened products
- Used products
- Tampered products
- Products stored improperly after delivery
- Custom orders
- Special-order products
- Clearance items
- Bulk custom purchases
- Products without proof of purchase
Similar restrictions are common among laboratory suppliers and research material vendors.
Refund Eligibility
Refunds may only be considered when:
- An incorrect product was shipped
- A verified fulfillment error occurred
- A return has been approved and inspected
- Replacement inventory is unavailable
Gray Peptide Market reserves the right to determine whether a refund, replacement, or store credit is the appropriate resolution.
Refund Processing Timeline
Approved refunds are typically processed within:
5–10 business days after inspection and approval.
Actual processing times may vary depending on:
- Financial institutions
- Credit card providers
- Payment processors
- International banking systems
Approved refunds are issued only to the original payment method used during checkout. Similar timelines are commonly used throughout laboratory supply industries.
Shipping Costs
Shipping fees are generally non-refundable unless:
- We shipped the wrong item
- The error originated from our fulfillment process
- A verified shipping issue occurred due to our mistake
Return shipping costs may be the responsibility of the customer unless otherwise authorized.
Damaged Shipments
If your package arrives damaged:
Step 1
Take photographs immediately before opening.
Step 2
Photograph all damaged packaging and products.
Step 3
Retain all original packaging materials.
Step 4
Contact customer support within 48 hours.
Failure to report shipping damage promptly may affect claim eligibility. Similar requirements are common among scientific suppliers and freight carriers.
Lost Packages
If tracking indicates a package has been lost during transit:
- Contact our support team.
- Allow carrier investigation procedures to begin.
- Provide any requested documentation.
Once carrier verification is completed, Gray Peptide Market may provide a replacement shipment or another resolution at its discretion.
Order Cancellation Policy
Customers may request cancellation before fulfillment begins.
Once an order has entered processing, packaging, or shipping stages, cancellation may no longer be possible.
Approved cancellations may be subject to payment processing fees or administrative charges when permitted by law.
Chargeback Policy
Customers agree to contact Gray Peptide Market before initiating a payment dispute or chargeback.
Fraudulent chargebacks, false claims, or abuse of refund procedures may result in:
- Account suspension
- Order restrictions
- Permanent purchasing bans
- Collection actions where legally permitted
Research Use Only Notice
All products sold by Gray Peptide Market are intended exclusively for laboratory research purposes.
Products are not intended for:
- Human consumption
- Veterinary use
- Therapeutic use
- Medical treatment
- Diagnostic procedures
- Clinical applications
Gray Peptide Market does not make medical claims regarding any product sold on this website.